Help
Something not working? Check here first; most answers take a minute.
Is it working right now?
From real downloads on the website in the last 6 hours, refreshed every 10 minutes.
| Platform | Status |
|---|---|
| YouTube | No downloads in the last 6 hours |
| TikTok | No downloads in the last 6 hours |
| Working · last download about 2 h ago | |
| X | No downloads in the last 6 hours |
| Working · last download about 3 h ago | |
| No downloads in the last 6 hours | |
| No downloads in the last 6 hours | |
| Bluesky | No downloads in the last 6 hours |
| SoundCloud | No downloads in the last 6 hours |
When a platform changes something and downloads break, the fix and its date go in the changelog.
Answers
Downloads
It says the video is unavailable or private
We can only save what anyone can watch without signing in. Private, deleted, age-restricted or region-locked videos fail. Try the link in a private browser window: if it won't play there, it won't download.
Why is my download 480p?
The free plan saves up to 480p with no daily limit (3 a day without an account). Pro adds YouTube, 4K and MP3. See plans.
Can I download YouTube for free?
No. YouTube, 4K and MP3 come with Pro. TikTok, Instagram, X, Facebook, Reddit, Pinterest, Bluesky and SoundCloud work on the free plan.
Instagram Stories don't work
BlackHole saves Instagram posts and Reels from a link. Stories and Highlights aren't supported.
Desktop app
My Mac says the app is damaged
Copies downloaded before 14 September 2026 weren't notarized by Apple. Download it again from the Mac page: current versions open normally.
Windows shows a SmartScreen warning
The Windows build isn't code-signed yet, so Windows warns about it. Click More info, then Run anyway.
How do I move my licence to a new computer?
A licence works on one computer at a time. In your dashboard, deactivate the old computer, then paste the same key into BlackHole on the new one.
How does the free trial work?
The 48-hour trial starts the first time you open the app with your key, not when you get it. One trial per account and per computer. If you buy Pro, the same key keeps working.
Billing
How do I cancel?
In your dashboard. Pro stays on until the end of the period you paid for; nothing else is charged. Lifetime ($49) and the Day Pass don't renew, so there's nothing to cancel.
I paid but I'm still on Free
Payments usually land within a few seconds; refresh the page. If you're still on Free after a few minutes, send us a message below from the account you paid with.
Why is the price different in my country?
Prices are lower in many countries. You pay the price shown on the pricing page and at checkout.
Which payment methods work?
Card and PayPal, through Mollie's checkout.
Account and privacy
Can I get a copy of my data, or delete my account?
Yes, both are on your account page: Export my data downloads a copy straight away, and Delete my account cancels any subscription first, then removes everything.
What do you store?
Your email and sign-in (through Clerk), your downloads (links and dates, not the files), and your payments (through Mollie). Our analytics don't use cookies. Details in the privacy policy.
Is this the BlackHole Android app?
No, that's a different app by someone else. Which BlackHole are you looking for?
Still stuck? Write to us.
A person reads every message. You can also email support@blhole.com.
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